F.A.Q.

1. Are the inflatables clean and safe?

Yes, safety is our first priority. We can assure you that our castles are clean for every event and meet all technical standards and safety authority requirements.

2. Are you TSSA approved and do you have liability insurance?

Yes, we carry inflatables that are TSSA approved. Please check out our link for all of our licensed inflatables. We have 5 million liability to provide the utmost security for everyone’s safety. Link here for more information.

3. How do I book a bouncy castle?

Please call 905-570-JUMP (5867) We will be happy to assist you with booking a castle. Or email info@jumpstartrentals.com you may also book online and we will confirm your booking within 24 hours.

4. What forms of payment do you accept?

We accept cash, visa, master card and e-transfer.

5. What happens if there is a problem with the inflatable?

Please call us immediately we may be able to fix the problem over the phone. If this is not possible we will try our best to accommodate you as soon as possible.

6. What happens if the weather is bad the day of my event? Or I need to cancel?

In the event of bad weather and the castle has been dropped off, you will not receive a refund. If you choose to cancel before the castle is dropped off we will hold your payment for ONE year. Please note JUMP START RENTALS has all rights to cancel your event if we feel the weather isn’t safe for children, or the inflatables are not safe to operate. In this case your payment will be refunded.

7. How much room do I need for an inflatable?  

Every castle is different.  If upon arrival the inflatable will not fit safely, we will do our best to try and accommodate with a different castle if available. We will not be able to refund your payment as this is your responsibility.

8. Do you deliver, set up and take down?

Yes we take care of all the work so you don’t have to, allowing you to have a stress free day. If your event is not held in our delivery area there will be a small charge that will apply. Please check our delivery link for further information.

9. Do you have a Rental Agreement?

Yes, you will be required to read over our rental agreement before placing a request to book an inflatable online. Please be sure to read this as we will have you sign the hard copy on delivery day. If there are any further questions please feel free to call and we will be happy to assist you. You can see the agreement HERE.

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